Contacts
+27 82 933 1433
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Contacts

Unit G1 Victoria Junction
Prestwich Street
Greenpoint
Cape Town

+27 82 933 1433

[email protected]

Call us: +27 82 933 1433

CX has a new look. Whether we like it or not.

Ask us about the Future of CX
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20K+ users

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Whether bot or human, listening, attunement and empathy is imperative

At Humaine, we approach CX strategy and optimisation with a blend of AI-enhanced analytics and human-centered design, ensuring every interaction your customer has is optimised for both efficiency and empathy.

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featuresOmnichannel CX

Customer Journey Mapping

We start by mapping out your customer’s journey across all touchpoints, whether it’s digital, in-store, or through customer service interactions. Using AI, we analyze behavioral data to pinpoint friction points and missed opportunities. We then work to optimize each interaction for better flow, creating experiences that are both frictionless and emotionally engaging.

Personalisatioon

By harnessing the power of AI-driven analytics, we create personalised CX strategies tailored to the specific needs of your customers. Whether it’s segmenting your audience for more tailored experiences or using predictive analytics to anticipate customer needs, we ensure every decision is data-backed, enabling more effective and meaningful connections.

Tech Integration

From AI-powered chatbots to CRM solutions, we help you integrate cutting-edge CX technologies. These tools enable faster, more personalised customer interactions, and measured by power metrics tools to reveal Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).

Adaptation

At Humaine, we use AI to continuously monitor customer feedback and behavior, providing real-time insights that allow us to adjust your CX strategy on the fly. Whether it's adapting to shifts in customer sentiment or quickly resolving pain points, we ensure your CX efforts are always optimized and responsive to evolving customer needs.

featuresThe Weird Science of CX

Neuroscience

The science of CX lies in understanding the neuroscience of decision-making, where customers' emotions, cognitive biases, and sensory inputs shape how they interact with a brand. We apply behavioral psychology and data-driven insights to map out customer journeys, ensuring each touchpoint is designed to resonate on an emotional and psychological level. This allows us to craft experiences that feel intuitive and rewarding.

How AI helps

Predictive analytics and AI allow us to understand patterns in customer behaviour, forecast future needs, and create personalized interactions. These insights enable brands to meet customers where they are—whether through digital channels or physical spaces—providing consistency and emotional connection that go beyond surface-level interactions. By tapping into real-time data and customer sentiment, we optimize these touchpoints for heightened engagement and satisfaction.

how it worksA glimpse into our AI toolset

01
AI Feedback Tools
At Humaine, we utilize Qualtrics XM and Medallia to capture real-time customer feedback and sentiment, enabling swift, data-driven CX improvements.
02
Customer Support
For intelligent customer support, we leverage Zendesk AI and Ada to deliver seamless, personalized assistance, while gathering valuable insights for future touchpoint optimization.
03
Predictions
With Pega and Salesforce Einstein, we predict customer behaviors and personalize experiences, ensuring proactive, tailored interactions that keep customers engaged and satisfied.

Working with Humaine has been a game-changer for our business. Their AI marketing solutions have revolutionized our operations, enabling us to automate repetitive tasks and make data-driven decisions with ease. We couldn't be happier with the results."

John Anderson

Working withNeuro has been a game-changer for our business. Their AI solutions have revolutionized our operations, enabling us to automate repetitive tasks and make data-driven decisions with ease. We couldn't be happier with the results."

John AndersonCEO of XYZ Company

testimonialsHear what our customers say